Privacy Policy

Clarewell Clinics is committed to protecting the privacy of our website users and patients.

Clarewell Clinics is part of Mulchand UK Ltd. This privacy policy explains how we use, store and collect data we collect about you when you visit our website https://www.clarewellclinics.co.uk.

Please read the privacy policy carefully.

What data do we collect?

Our company collects the following data when you use our website:

  • Name
  • Gender
  • Contact information such as e-mail address or mobile/telephone number
  • Demographic information such as postcode, preferences & interests
  • IP addresses
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)
  • a list of URLs starting with a referring site, your activity on this website, and the site you exit to (automatically collected); in each case, in accordance with our privacy policy.

How do we collect your data?

We collect data in the following ways: 

  • Data that is given by you; and
    • when you contact us through our online contact form, e-mail, phone
    • when you use our services,
  • Data that is collected automatically
    • This helps us make improvements to our layout and website navigation (i.e. to improve use experience). This includes the date, time, IP address and the length of how you use our website as well as how you use it
    • Data collected via cookies is in line with the cookie setting in your browser. For more information about cookies and how we use them, please visit our dedicated ‘cookies’ section below.

How will we use your data?

We will use your data in the following ways:

  • To keep an internal record
  • To improve our services

We will not share your data with any other company.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data in secure servers which requires two-factor authentification to access.

Our Company will keep your personal data for two years. Once this time period has expired, we will delete your data by help of a security expert.

What are your data protection rights?

Clarewell Clinics would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Mulchand UK Ltd for copies of your personal data. We may charge you a small fee (£25.00) for this service.

The right to rectification – You have the right to request that Mulchand UK Ltd correct any information you believe is inaccurate. You also have the right to request Mulchand UK Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Mulchand UK Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Mulchand UK Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Mulchand UK Ltd processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Mulchand UK Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us :  0121 392 2470

Or write to us: 40 Hylton Street, Jewellery Quarter, Birmingham, B18 6HN

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our company uses cookies to:

  • Understanding how you use our website
  • Improve your user experience
  • Develop our products and services

What cookies do we use?

There are various types of cookies. Our website uses the following:

  • Functionality cookies – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in.
  • Analytical/Performance cookies – This allows us to see the number of visitors, recognise them, and see how they navigate our website. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st of March 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@clarewellclinics.co.uk 

Call us: 0121 392 2470

Or write to us: 40 Hylton Street, Jewellery Quarter, Birmingham, B18 6HN

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

The clarewell clinic provided an incredibly friendly, comforting and supportive service! I was really pleased with the service I received, and came away feeling confident and reassured by the appointment I had received. 10/10 would strongly recommend!
Jeevan Slaich
Jeevan S.
19:16 01 Dec 19
I have received 5* service from Dr Malu. Who has put all my worries to rest, very lovely place & staff are outstanding. Dr Malu has been very supportive and understanding, would recommend to anyone.Thank you Clarewell !
Holly East
Holly E.
19:02 22 Nov 19
Julie was lovely, very professional and down to earth, she puts you at ease straight away! She was great with my strange needle request as I’m not great with them!I think she went above and beyond to what my expectations were.Will definitely return for routine check ups.
TheLespaulsforlife
TheLespaulsforlife
19:16 19 Nov 19
Julie was amazing - she put me at ease straight away. She was professional, non judgemental and just generally lovely. I can't thank you enough Julie.
ja Crew
ja C.
15:43 19 Nov 19
Got my implant fitted here and it was such a nice experience. I’m afraid of blood but Julie put me to ease and she was very kind and helpful. Would recommend to anyone
laura dilks
laura D.
18:30 14 Nov 19
Highly recommended. I had my contraceptive implant removed on 7/11/19 by Julie. I cant thank Julie enough. Professional and caring attitude from the moment I arrived. The procedure was fully explained and felt very much at ease. I’m happy to say the removal was a true success, risk free and pain free. Advisable to all who are looking for efficient contraceptive advice either fitting or removal then this is the place to come.
Caroline Wilford
Caroline W.
20:07 08 Nov 19
fast , friendly and efficient what more can you ask for.Very satisfied.
Richard Weston
Richard W.
16:30 27 Oct 19
We found the staff very friendly and professional.They explained what to expect during the procedure and after and I felt confident and relaxed at all times.Thankyou x
Jannette Weston
Jannette W.
16:22 27 Oct 19
My treatment was explained really clearly to me and was done within 45 mins both clinicians was very passional and made me feel at ease would definitely recommend
Jade Kirby
Jade K.
17:48 26 Oct 19
After having problems and suffering for a Long periods of time treatment after treatment My wart we’re spreading round my genital and my back passage. No help and treatment was given through NSH so I suffered in silent for many years. I needed treatment so went and booked an appointment to see Dr Malu at the Clarewell clinic him and this team put me at easy and it only took 2 appointment for the treatment. Am happy to say am free from warts now.
Richard More
Richard M.
16:01 26 Oct 19
I had a wonderful experience going to see Julie and Karen, they were very professional but also very friendly. They immediately put me at ease and talked me through everything they were doing. I would highly recommend them.
Clare Dawson
Clare D.
14:00 02 Oct 19
One of the best service and best doctors ..! I have been to Birmingham clinic and the Dr Manoj K Malu is a wonderful person and provided a very professional service .. thank you doctor for your all help and for putting me at ease, I really appreciate ..!
M K
M K
13:12 27 Sep 19
First time I been to a private dr surgery Staff was very nice and helpful very informative Receptionist was very helpful and very nice I met a lot of people that work on receptions but this lady was very kind and helpful she made my experience very good made me feel like a friend I would definitely return to your surgery And I would recommend it to my friend and family thank you for all your help
Shahzad Mahmood
Shahzad M.
11:28 12 Sep 19
Julie at the leicester clinic is the most incredible lady. She defused what was a very stressful situation for me into a calm easy process that took less than half an hour. After my Local GP had pretty much refused to take my coil out despite numerous attempts, I found Julie at the Clarewell Clinic whom was more than happy to remove this and advise me correctly, something which my GP did not do. From now onwards for any advice and/or future contraception I will be visiting the Julie at the Clarewell clinic. Thank you so so much again Julie! You are an amazing lady ❤️
Sophie JB
Sophie J.
06:40 28 Aug 19
Amazing place, would highly recommend and is much better and stress free than normal practices.
Tom Weston
Tom W.
14:38 27 Aug 19
I absolutely cannot recommend Clarewell Clinics enough. This Tuesday just gone, I attended clinic for some concerns I had and saw Julie. Other reviews that I had read previously had all praised Julie, and after spending an hour with her on Tuesday afternoon, I was and still am overwhelmed with gratitude that I had been booked with her. Julie made my very worrying situation much easier than I could have ever imagined. She gave me every bit of information I needed, answered every question I had (even if I'd asked it already) with patience, kindness, and honesty, and she treated me with a wonderful amount of respect. I shall always be grateful to her for making my burden a lot lighter to carry. Thank you so much Julie, thank you so much Clarewell Clinics.
Jett Rins
Jett R.
13:16 22 Aug 19
I was seen by Julie for my implant removal. Julie was kind and professional. She put me at ease and removed my implant painlessly. I would thoroughly recommend seeing Julie.The clinic was clean and calm. It was a nice environment to be treated in.
Becky
Becky
14:59 19 Aug 19
I am very happy with the level of service that was provided. on both appointments I was seen straight away, no waiting around. very friendly staff, I couldn't of asked for more. Do not hesitate you are well worth the money. Big thanks to Dr Malu
phil ferrara
phil F.
12:26 01 Aug 19
Quality service. No complaints. Feels a bit weird reviewing this kind of place 👍
danhensh
danhensh
22:24 30 Jul 19
Absolutely fantastic service from the whole team at Clarewell, I highly recommend Clarewell to anyone needing the services they offer.The whole team do everything possible to make you feel totally comfortable and reassured from the minute you walk through the door. The receptionist, nurse and the brilliant Dr Malu are all 10/10.If you’re considering visiting them then definitely DO IT!
Keiran 93
Keiran 9.
19:15 26 Jul 19
Manoj is brilliant and can put u at ease instantly deffonatly recommend
Simon Lloyd
Simon L.
18:36 23 Jul 19
Very happy to finally find a clinic where they know what they are doing. I am writing here so that other people suffering like me get right help. I have taken few sessions for shockwave treatment. Good results.
Muhammed Ali
Muhammed A.
19:08 19 Jul 19
Great service, lovely nurse who was very helpful and caring. Highly reccomend!!
Annonymous 123
Annonymous 1.
12:06 19 Jul 19
A very professional and nice and friendly staff. Dealt with the problem I came in with. Will be back if I have any other sexual health problem. Thanks.
Roland Pope
Roland P.
17:33 12 Jul 19
Can’t recommend this place enough, As soon as you walk in the door you are met with a very well mannered and friendly young man. Dr Malu puts you right at ease and and works through your problems with you offering advice as to how to attack these issues. He is very thorough and professional, always with your best interest at heart. Thank you very much.
Robert Hull
Robert H.
16:04 05 Jul 19
Despite being nervous and apprehensive I was made to feel very relaxed and calm. Julie was excellent, professional yet non judgemental with lots of genuine friendly advice - I can’t recommend Julie and the clinic highly enough!
David Edmondson
David E.
13:54 04 Jul 19
If I could give more than 5 stars I would. Very professional. I will always recommend this clinic.
Apphia Tella
Apphia T.
23:38 30 May 19
Fantastic professional service made me feel at ease throughout despite being nervous quick results & only recommended the services I needed. Thanks you
Alex Lander
Alex L.
15:17 17 May 19
Dr Malu was extremely helpful and caring, you can tell he genuinely cares about patients and their health and he helped reassure me and calm my nerves from the beginning. If you are worried or have any problems save yourself the stress and see Dr Malu! I wish I would of came much sooner! Very calm, clean environment and helpful polite receptionist. Very understanding about your situation and not judgmental. Will definitely be returning for routine check ups ! Thank you for my good news today 🙂 can finally move on.
Sarah M
Sarah M
16:42 29 Apr 19
Asbaloulty fantastic service went today to have NY implant removed doctor was great thank you highly recommend
Jess Hill
Jess H.
14:52 29 Apr 19
a very good doctor. very helpful
Vanessa Erazo
Vanessa E.
20:21 23 Apr 19
The doctors here were fantastic. They treated me very quickly in a professional and highly competent manner. I would certainly recommend this clinic. They reassured me and addressed all of my concerns very patiently.
Bhavandeep slaich
Bhavandeep S.
18:10 03 Apr 19
Thank you to the fantastic dr kumar and the team, they put me at ease and treated me with total respect. My treatment was done within an hour. I had previously had nhs treatment which hadn’t worked. I would recommend anyone with stds to contact clarewell.. thank you all who have helped me
Marion Geraghty
Marion G.
18:19 24 Mar 19
I was a student here at Clarewell Clinics and found the services that this clinic provided was fantastic. All members of staff were polite and welcomed me with open arms. They are a highly professional team, building rapport with the patients and ensuring they are at ease. I was given lots of opportunity, experience and information regarding sexual health. I definitely recommend Clarewell Clinics.
Esme Whitehouse
Esme W.
10:46 18 Mar 19
I visited Clarewell Clinics in Leicester this morning. The team were very kind and understand of my problem. In an unhurried & respectful they solved my problems, on the same day.I highly recommend this private clinic to those with any sexual health problems.
Adam Patel
Adam P.
17:14 10 Mar 19
Excellent service and brilliant facilities. I cannot praise Dr Manoj enough for his efficiency, as well Dr Kunur for his expertise. Both highly capable surgeons. I can truly say it was a job well done and I would recommend to anyone looking for treatment to visit this clinic. Once again thank you so much for everything.
Tj Bah
Tj B.
14:46 10 Feb 19
yaseen al-hadeethi
yaseen A.
15:00 02 Feb 19
Very professional and high quality of service!
Eleni Theodoridou
Eleni T.
13:36 08 Dec 18
Very professional and friendly. Doctor put me at ease when he seen I was nervous, and was very good at listening to my worries and took the time to reassure me. 100% recommend this clinic, very respectful service.
Nicola Bott
Nicola B.
19:32 28 Nov 18
Very efficient and professional service from staff. Extremely kind and knowledgeable doctor.
michael benjamin
michael B.
15:32 25 Nov 18
Dr Malu provided a caring and informative service, and removed my partners skin seborrheic keratosis , with some excellent results
Paul Holdich
Paul H.
19:11 16 Nov 18
The best experience I ever had with a doctor. Great clinic, I highly recommend it!
Ana Deaconescu
Ana D.
17:34 12 Nov 18
Great service and experience. The staff and the doctor were kind and they will put you on ease. Same day results and the doctor advice help me of better understanding of potential risks for my sex health and brought to my attention that despite HIV there are other STI that we should be aware off. I will highly recommend this clinic.
Eden Dva
Eden D.
11:39 31 Oct 18
Dr. Malu really listened to my fears and took his time during our consultation. I never felt rushed and it was one of the best doctor’s appointments I have ever had (I was nervous for the appointment obviously). The premises are humble (as I believe they are fairly new) BUT the service was impeccable..!!! The man working reception was extremely polite and had a calming presence. The nurse was extremely pleasant, helpful and calming as well. The doctor and nurse seemed like a team whose purpose was to help me and I really appreciated that... I felt like everyone genuinely cared about me and I can’t thank them enough... highly recommend.
Peyton B
Peyton B
21:37 15 Oct 18
First time used a private clinic with no stasifactory resolution of my concerns with my usual doctors. It was a massive decision for me as I had never gone private before. I was a bit apprehensive about the how much this may all cost me. Team in this clinic are professionals and truly caring. They explain the things to you every step of the way and only did tests and treatment after seeking my permission. I wanted to have some tests done but they advised against them with an explanation why they are unnecessary.I will recommend this clinic.
Nicola Bott
Nicola B.
08:47 15 Oct 18
I would like to recommend this Clinic to anyone. Had a great customer service, make you feel very comfortable, keep you calm and cleared all my doubts, and also very hygienic and helpful.
Manuel Freitas
Manuel F.
18:57 14 Oct 18
First Class service, Dr Malu very professional doctor who made me feel at ease and spent the time to explain and answer my questions, very friendly staff and promt service, would recommend complete sexual health to be a five star service
Sharon Cunningham
Sharon C.
21:09 05 Oct 18
Attended private sexual health clinic today. Was extremely nervous but was quickly reassured by the doctor. He spent time listening to my concerns and made me feel at ease. Testing was very quick and easy. Results same day. Have already recommended the service to my friends.
anonymous anonymous
anonymous A.
18:18 05 Oct 18
Everything was great. The doctor is so kind to people and he is an amazing human being I felt so comfortable and safe .The place is so clean and and private. The tests take only 20 minutes then you can get the result directly. It was the easiest way to book an appointment through the phone so everytime I called the secretary on the reception answered . I really recommend this clinic to everyone in need.
Nick West
Nick W.
12:34 14 Sep 18
Very short waiting time.Was dealt with in a very professional manner.
Davinder Singh
Davinder S.
10:45 10 Sep 18
Very good service had my moles removed and skin tags first class service I have had them with me for years and did not no were to go and they were all gone in 30 mins and with no pain thanks to the team at complete sexual heath
kev ryan
kev R.
18:45 01 Sep 18
Place to seek advice from when in doubt. First class care at a very affordable price.
Yuvraj Sethia
Yuvraj S.
21:10 25 Aug 18
Dr. Malu is such a lovely person, very knowledgable and caring, put me at complete ease and talked me through everything! Would highly recommend this clinic to anyone wanting to be safe about their sexual health
Pat Butler
Pat B.
18:49 11 Aug 18
Great service and I was very happy to get my STI tests all done within 20 minutes! Happily surprised at the affordability of the whole thing coming from the NHS!
VVKV9000
VVKV9000
14:52 10 Aug 18
Professional work from a professional man. Honestly the experience was unlike an NHS experience most of us have had, as from the moment I arrived I was greeted with warmth and was even guided to the premises by the receptionist. I’m happy to say the procedure was a true success, risk free and pain free. Advisable to all who are looking for efficient wart and skin tag treatment, this is the place to come
Tj Bah
Tj B.
14:53 25 Jun 18
All the help you will ever need of dr malu! Fantastic service... very kind doctor.. highly recommend if you need help
Michael
Michael
10:58 03 Jun 18
Lovely little clinic in the heart of Birmingham. Went in for a Hepatitis booster jab when GP/Occupational Health told me to wait for 2 months. All was done so swiftly, I didn’t feel anything even though I am slightly needle-phobic! The doctor there was such a genuinely lovely man. We sat and chatted for a while after it was done so that he could make sure I was okay before I left. Very professional yet still informal.
Shravan
Shravan
06:40 18 Feb 18