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Privacy Policy

Clarewell Clinics is committed to protecting the privacy of our website users and patients.

Clarewell Clinics is part of Mulchand UK Ltd. This privacy policy explains how we use, store and collect data we collect about you when you visit our website

Please read the privacy policy carefully.

What data do we collect?

Our company collects the following data when you use our website:

  • Name
  • Gender
  • Contact information such as e-mail address or mobile/telephone number
  • Demographic information such as postcode, preferences & interests
  • IP addresses
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)
  • a list of URLs starting with a referring site, your activity on this website, and the site you exit to (automatically collected); in each case, in accordance with our privacy policy.

How do we collect your data?

We collect data in the following ways: 

  • Data that is given by you; and
    • when you contact us through our online contact form, e-mail, phone
    • when you use our services,
  • Data that is collected automatically
    • This helps us make improvements to our layout and website navigation (i.e. to improve use experience). This includes the date, time, IP address and the length of how you use our website as well as how you use it
    • Data collected via cookies is in line with the cookie setting in your browser. For more information about cookies and how we use them, please visit our dedicated ‘cookies’ section below.

How will we use your data?

We will use your data in the following ways:

  • To keep an internal record
  • To improve our services

We will not share your data with any other company.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data in secure servers which requires two-factor authentification to access.

Our Company will keep your personal data for two years. Once this time period has expired, we will delete your data by help of a security expert.

What are your data protection rights?

Clarewell Clinics would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Mulchand UK Ltd for copies of your personal data. We may charge you a small fee (£25.00) for this service.

The right to rectification – You have the right to request that Mulchand UK Ltd correct any information you believe is inaccurate. You also have the right to request Mulchand UK Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Mulchand UK Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Mulchand UK Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Mulchand UK Ltd processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Mulchand UK Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us :  0121 392 2470

Or write to us: 40 Hylton Street, Jewellery Quarter, Birmingham, B18 6HN


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Our company uses cookies to:

  • Understanding how you use our website
  • Improve your user experience
  • Develop our products and services

What cookies do we use?

There are various types of cookies. Our website uses the following:

  • Functionality cookies – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in.
  • Analytical/Performance cookies – This allows us to see the number of visitors, recognise them, and see how they navigate our website. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st of March 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: 

Call us: 0121 392 2470

Or write to us: 40 Hylton Street, Jewellery Quarter, Birmingham, B18 6HN

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

I'd give them 6 stars if I could.Super easy to book an appointment and communication was clear throughout. The whole team was so friendly and welcoming couldn't have asked for more!The actual procedure was clearly explained by the nurse and I was told what was happening throughout, which really helped to keep me calm.
Booked in to the quorn clinic for a coil removal and Julie was quite honestly the friendliest, nicest person I think I’ve ever met. She put me at ease immediately and was chatty all the way through, let’s face it the silences when having a procedure down there can be really awkward! But none of that with Julie, with the whole procedure being done within a couple of minutes. 5 star service. Highly recommend this lady
Very professional service. Both the receptionist and the practitioner were lovely. The process was quick but thorough. Thank you
Excellent service, clean and very welcoming. I had an implant removal and can not recommend enough. The receptionist was very polite and the doctor made me feel very at ease. It was a very simple process from start to finish and also quick. I left very happy.
Excellent clinic! Receptionist is so friendly and chatty, very welcoming. Isabelle and another assistant were absolutely fantastic! Could not reccomend this clinic more enough. Fantastic service
What an absolute brilliant experience with Clarewell Clinic. From the initial booking to having the coil fitted......10/10! Thanks guys for making it all so painless and giving me a good laugh x
Came here yesterday to get my implant removed by Dr Manoj malu, the service I received was second to non! Was so quick and easy to remove unlike past experiences I have had. I was so nervous and dr Manoj made me feel at ease. Defiantly recommend this place!
I required an appointment to be organised quickly and Clarewell managed to organise this within just 3 days. Julie M. carried out the coil procedure within a couple minutes, provided plenty of information and answered all my questions with great detail. This was the most professional and comfortable service I have recieved from a clinic - I cannot recommend this place more highly!
Had an awful day trying to get any appointment, so rather than wait 8 weeks for an implant removal. I found these guys online. I received a same day appointment. Very quiet discreet area, quick and easy consultation. Made me feel at ease and was definitely worth going private for.
Absolutely first rate service.I drove over 100 miles to attend this clinic to have my contraceptive implant removed and I am very happy with my decision to do so.Booking the initial appointment was a very fast and efficient service. I tried to book with my local GP surgery but after waiting an eternity just for a call back, I decided to take the plunge and book a private consultation and removal.Dealing with Dr Malu's secretary, Holly was a pleasure, and after a quick phone call I was all booked in for an appointment just two days later.Dr Malu is one of the kindest and most professional people I have met. He put my nervous at ease and took the time to take a comprehensive medical history and treated me with the utmost respect and dignity.I felt listened to and I did not feel rushed or like I was being given a second rate service (comparison to my personal NHS experiences).My time in the clinic was worth every penny and I can honestly say that if I ever need any other medical advice I will be calling on the personal services of Dr Malu.
Julie was fabulous. She explained the removal procedure clearly and even made suggestions on more appropriate alternatives.We chatted throughout so I was throughly detracted and didn't feel a thing!10/10 would recommend to any friend, family member or female stranger.
I booked an appointment as I was due to have my implant changed but the waiting list to have the implant changed on the NHS was very long due (understandably) to the Covid situation but I needed piece of mind. The waiting room was lovely and the receptionist was very friendly, professional and chatty whist I was waiting to see Aaron. The clinic room was very clean and spacious and Aaron was lovely and very knowlegable and put me at ease and I was pleased that I could have the consultation and implant removal and replacement all within the same appointment. I highly recommend Clarewell Clinic and I would definatley come again!
I was in such a fear but the doctor & staff made me feel comfortable & supported me. They gave me advice & confidence & were correct on everything they advised me. My tests came out all good & I recieved my certificate that can be used for marraige purposes, work or travel. I totally recommend this place please dont be afraid visit them & start your life from fresh. They will support you from the start to the end. At least do a consultation & gain advice before making a decision it will really help you.
This Clinic is absolutely fantastic.The people who work here are amazing and make you feel comfortable and at ease.I had a coil fitted here and was made to feel important. If ever I need to, I would rather pay the fee to have private treatment than go via NHS. When I had my coil checked on Friday I felt like I was meeting up with old friends. I would happily travel to Birmingham every now and again just to say hello because they are so amazing. So a massive thank you to everyone at Clarewells clinic in Birmingham you are a credit to your company. Especially Siobhan the receptionist and the trained nurses who helped me. You truly are amazing ❤❤❤.
I had been waiting for an implant replacement with the NHS for 6 months and my appointment was cancelled twice, which is understandable considering their backlog due to covid. But this left me in a situation where my implant had run out and I was having such long and heavy periods that I was anaemic and struggling with cramps and lack of energy every day. Today when my NHS appointment was cancelled for the 2nd time, I googled private clinics and came across Clarewell. I called them and I was having my implant replaced literally 90 minutes later! Both the receptionist and the doctor are lovely ladies, they made me feel so comfortable and welcome that it felt like catching up with old friends. I was not at all rushed and the procedure was done with an obviously high level of skill and experience. I would definitely recommend Clarewell to anyone, it was a fantastic experience and I’m very grateful to them for helping me so quickly.
I cannot fault this service. Had a diagnosis after thorough examination and tests, turnaround was the same day. Definitely put my mind at ease and took the time to pin point issues and discuss treatment plan. Thank you to the team, especially Dr Malu and his experience. Forever grateful and just feel like I can live my life more peacefully.
Great customer service, Dr Malu is so knowledgeable and really made me feel comfortable.
Pls upload patient result more fasterthank u
I loved my experience in getting my family planning done.. Isabel and Siobhan were the best.. Felt very welcome.. educated on what my options were and talked through the process.. totally worth every penny.. Would recommend always..
Myself and my daughter had to visit Clarewell Clinics due to our GP refusing to do routine appointments any more. What can I say but what a fantastic organisation. From the reception staff to the clinical staff, everyone is very friendly, welcoming and professional. Julie is amazing. The tablets our GP put my daughter on Julie realised were incorrect for her condition and she amended the dosage. Since then my daughter has been free of pain and other symptoms. It has been life changing for her as she was at the point where she could not walk at times and now the terrible pain in her legs has gone. For myself Julie has helped me recognise the correct medication I should be on for my age. She is extremely kind, patient and her clinical knowledge is unrivalled. We feel very blessed to have found Julie and wouldn't return to the GPs now for specific queries purely because we trust Julie above anyone else.
I went in to have my implant removed, got booked in very quickly - my appointment was within the next 3 days (unlike NHS telling you to wait months for this type of service). Julie is very friendly and knowledgeable person, I definitely felt reassured and at ease when talking with her about my concerns. Overall had a very nice time with nurse Julie, she's very chatty, warm and professional all at the same time! It will definitely make your visit more relaxed. Would highly recommend Clarewell Clinics!
I visited the clinic to have my regular smear test. The clinic is located in beautiful surroundings, with plenty of car parking. The staff were extremely welcoming and friendly whilst remaining professional and I immediately felt at ease. I would highly recommend Clarewell's to others and will definitely return myself.
Thank you for making me feel so at ease in the clinic. Implant removal was quick and no pain. So all good! Lovely and friendly staff, thank you!
I had an appointment at this clinic to put in a contraceptive implant. The receptionist was very welcoming and friendly, and the nurse was so wonderful. She talked me through the procedure, the side effects and it was all done quickly. I'm very pleased with the service and I would definitely recommend this clinic.
Brilliant team of staff, all made you feel at ease. Dr. Malu's communication, expertise and empathy was better than expected.
Julies the best!
Amazing so friendly, I was made to feel so relaxed. I had my implant removed and it was pain free. I would 100% recommed this clinic to anyone.
Excellent service! I was made to feel extremely comfortable. Highly recommend.Thank you!
Everyone was lovely, welcoming and conversational.Quickest appointment and very professional, would recommend 100%
I honestly don’t know where to start if I could give ten stars I would! Absolutely amazing care from start to finish, I went to get my implant removed this morning and after a traumatic experience with my personal GP I decided to pay privately after finding Clarewell clinics online! The most amazing lovely women I have ever met starting with the lady on reception, I will 100% recommend them to anyone I know, and moving forward will definitely use them again for my sexual health needs ! Well done girls you’re doing an amazing job for us women and making an uncomfortable topic completely normal and natural, thank you so much! Xx
Very friendly and kind stuff
Very impressed with the service at Clarewell Clinics. Dr Malu was brilliant at taking my implant out. Pain free and very quick.
Very friendly staff and the procedure of removing an implant was very quick and without pain. I must say the nurse was very delicate.
Lovely staff very welcoming and friendly was simple and easy to book communication was good and was made to feel at ease 😊
Very friendly staff, who were very clear and informative. Felt very at ease and comfortable during my appointment and wouldn't hesitate to return.
After my GP had cancelled an appointment with me twice without explanation, I had a really easy time getting an appointment with great communication and really efficient service.When I arrived, the receptionist Siobhan is really lovely, as was Aaron who I had my appointment with.The clinic was clean, friendly and well organised. Would 100% recommend if you're struggling to get an appointment right now like I was. It's worth the money for your peace of mind.
Amazing and professional service!I have got no hesitation in recommending Clarewell Clinics to my family and friends.The staff are very welcoming and friendly.Dr Manoj Malu is very knowledgeable and trustworthy and made me feel comfortable. He took time to listen to my concerns and to explain options etc.Tests came back very fast as well.
Can't recommend the clinic highly enough. I wanted my coil out to try for my first baby but with the current lockdown, my GP wasn't able to offer me an appointment. I called Clarewell on the Monday and they could get me in the very next day (I actually ended up choosing a Thursday appointment because of prior commitments).Everything was really Covid-friendly - I parked up and the receptionist came to my car to let me know when they were ready for me. Masks were worn by everyone at all times.My appointment was with Julie Milsom and she was excellent. So friendly and chatty, and really efficient. I was in and out within ten minutes.The price was fair, I thought, at £150.00 for the appointment.The only negative I would say is that the clinic is not clearly signposted; I wasn't sure I was in the right place when I parked up, despite getting a text message telling me where to park. I thought I'd pulled up at someone's house! However, I called the clinic to query this when I arrived. and the receptionist came out to give me a wave to let me know I was in the right place.
I visited Clarewell clinic last week to have my implant removed. We was greeted by a lovely gentleman who was very friendly and understanding (I had my husband and 17 month old with me as we had drove an hour away to get here and little one didn't want to stay in the car). The reception was very clean and tidy. Hand sanitizer right by the door as well as masks incase you forget yours. We were told prior to my appointment to wait in the car until we are called in, preventing you being in contact with more people than necessary due to the current circumstances.Once called into the room, Julie was amazing. I've never felt more comfortable or at ease with a nurse than I have with Julie. She was very easy to talk to and offered advice for other methods of contraception for when I felt ready again. The procedure wasn't rushed and Julie made sure I was comfortable and couldn't feel anything before moving forward. She informed me of aftercare and had told me to call the clinic if there were any problems, even if the plaster had gotten wet and I changed it, she would like to know.The care I had in that mere 20-30 minutes of being there was the best care I've received and would definitely return to her as and when the time comes.Both Julie and her receptionist (I'm sorry I didn't get his name) were amazing.Thank you both so much
It was my first time at Clarewell Clinics and I can’t rate it highly enough! The man who greeted myself on reception was so friendly and Julie was lovely too, instantly putting me at ease. My implant removal was painless and wasn’t rushed, Julie had plenty of time for a good chat!Very COVID secure, waited in the car and collected when clinic was empty. Masks worn by all staff.
After being on an NHS waiting list for almost a year l, I was pleased to get a private appointment so easily. I had a lovely experience with Isabel and Siobhan, they made me feel so comfortable and at ease the entirety of my appointment. They took the time to answer all my questions and ensure I had all the information I needed. It was the best experience I could’ve hoped for and money well spent 🙂
Went to have my implant removed by Julie Milsom, she was so lovely and I felt completely at ease and she was so lovely to talk to you, would highly recommend, thank you clarewell clinics
Excellent service! J. Milsom was lovely and made me feel very relaxed, would 100% recommend.
I desperately needed My coil removed it was giving Me anxiety and awful mood swings, also nauseaI was told at My GP it would be 2 months before appointment and I couldn't cope with the symptoms anymore so I phoned the clinic abd spoke with a lovely lady called Kelly who was friendly and helpful.Within a few hours I was having My coil removed by Dr Malu. He took His time asking about Me and My job putting Me at ease.Painless process, the best money I've ever spent 2 days later I already feel betterVery professional and thorough.Great service I would recommend to anyone
My visit at Clarewell Clinic One Ash was a great one. Julie Milsom who I had seen there is a life saver!I had a horrendous experience somewhere else, prior to going to Julie at One Ash, to remove an implant. I was left with more than half the implant left in my arm after a poor attempt to remove it all. I reached out to Julie who was immediately appalled with the service that I had received and was quick to book me in to have it all taken out. The service was handled very professionally and I was made to feel at ease throughout the whole process. I highly recommend them.
Had my implant removed as gp was no longer offering the service due to covid.Dr Malu and Abi were brilliant! Everything was smooth and efficient. Reception was helpful and courteous, Highly recommended!
Couldn't recommend enough, I needed to have my implant removed and had tried several NHS sexual health clinics. Sadly all of their waiting lists had been closed due to the covid back log and was told by them that I may have to wait until April next year. I found Clarewell Clinics on google and emailed them asking for an appointment and was offered a slot within a couple of days. As soon as I walked in the receptionist put me at ease laughing with me, and when I went into the Doctor he was very friendly and professional. Him and the nurse were chatting away to me taking my mind off the procedure. It was very quick and painless, the only downside is that as its a private clinic you obviously have to pay but I would much rather pay to have it removed for peace of mind than have my old implant stuck in my arm for 6 months. Thank you very much for seeing me and if I ever need any contraceptive or sexual health needs in the future I will be returning to Clarewell Clinic.
Excellent experience, would recommend to anyone
Very kind and professional! Put me at ease when I was nervous. Extremely helpful!
Quick and painless. Dr Malu is amazing at his job, reassuring and well worth the money. Quick appointments and friendly reception staff as well!
The staff and experience here was excellent I honestly can not recommend this clinic enough! Dr Malu is highly experience with extensive knowledge!
This clinic and it’s staff are the best I have ever been to in my whole life. Their service and how quick it was. I literally went in there then Dr.Malu explained the procedure and removed the coil within seconds. The nurse and receptionist were very friendly and welcoming. Best clinic. Worth your money 100%z thank you Clarewell clinic 😊👏
I had my appointment with Dr Manoj Malu yesterday. He was very professional, friendly and put me at ease! The implant removal was quick and virtually painless although he took his time and didn’t rush at all. Thank you so much to Dr Manoj, Abby and Kelly - The team at Clarewell Clinic for making my experience with you a pleasant and comfortable one!
He done a very good job . He is so friendly easy to access aswell even this pandemic period. I would recommend this clinic for regarding implants. I'm so happy for my fiancée got a good treatment from them .
Best experience I’ve ever had from a healthcare provider. Dr Malu and the nurse were both friendly and professional. They had considered all elements of consultation before I’d even sat in the chair. The process was completely seamless end-to-end. I didn’t feel rushed in anyway as I would often feel in a consultation. They are willing to take the time to discuss concerns and circumstances before recommending, with absolutely no pressure whatsoever, the service they feel most suitable for you. The tests were done in minutes. Thank you
This clinic is absolutely fantastic. From ringing up and speaking to the friendly receptionist to an on time appointment, confirmation text and easy parking outside, it was such an enjoyable experience. I went to get my implant out (after being told there was a three month wait on the NHS which is understandable in current situations) and it was pain free. They made us feel so welcome and were so friendly, asking us about ourselves because they were genuinely interested. I’ve always hated being weighed and interrogated when going to a sexual health clinic even though it’s a must for most females but this was nothing like that. I’ll be going again and will be telling all my friends and family about it, what a lovely bunch of people.
The best experience I’ve had. Julie made the process easy and clear aswell as making me feel comfortable and an amazing experience.
Visted to have implant remove. Julie was amazing, reassured my daughter as was very nervous..Julie talk everything through making us feel very comfortable, very professional .Would highly recommend Clarewell clinic ....
I can’t speak highly enough of Julie, the warmth in her approach puts your mind at ease immediately. An extremely professional and effective clinic, would highly recommend it.
I wish there were more places like this! No need to wait weeks for an appointment (unlike NHS sexual health clinics). Julie was wonderful.
Julie was very welcoming and made you feel so at ease and not judged,thankyou for your help 🙏
Very helpful from Julie. Delivery all the test for me and decrease my worrying. Song
Julie was lovely, very professional and down to earth, she puts you at ease straight away!She was great with my strange needle request as I’m not great with them!I think she went above and beyond to what my expectations were.Will definitely return for routine check ups.
Julie was amazing - she put me at ease straight away. She was professional, non judgemental and just generally lovely. I can't thank you enough Julie.
Got my implant fitted here and it was such a nice experience. I’m afraid of blood but Julie put me to ease and she was very kind and helpful. Would recommend to anyone
fast , friendly and efficient what more can you ask for.Very satisfied.
We found the staff very friendly and professional.They explained what to expect during the procedure and after and I felt confident and relaxed at all times.Thankyou x
My treatment was explained really clearly to me and was done within 45 mins both clinicians was very passional and made me feel at ease would definitely recommend
After having problems and suffering for aLong periods of time treatment after treatmentMy wart we’re spreading round my genital and my back passage. No help and treatment was given through NSH so I suffered in silent for many years. I needed treatment so went and booked an appointment to see Dr Malu at the Clarewell clinic him and this team put me at easy and it only took 2 appointment for the treatment. Am happy to say am free from warts now.
I had a wonderful experience going to see Julie and Karen, they were very professional but also very friendly. They immediately put me at ease and talked me through everything they were doing. I would highly recommend them.
I absolutely cannot recommend Clarewell Clinics enough. This Tuesday just gone, I attended clinic for some concerns I had and saw Julie. Other reviews that I had read previously had all praised Julie, and after spending an hour with her on Tuesday afternoon, I was and still am overwhelmed with gratitude that I had been booked with her. Julie made my very worrying situation much easier than I could have ever imagined. She gave me every bit of information I needed, answered every question I had (even if I'd asked it already) with patience, kindness, and honesty, and she treated me with a wonderful amount of respect. I shall always be grateful to her for making my burden a lot lighter to carry. Thank you so much Julie, thank you so much Clarewell Clinics.
I was seen by Julie for my implant removal. Julie was kind and professional. She put me at ease and removed my implant painlessly. I would thoroughly recommend seeing Julie.The clinic was clean and calm. It was a nice environment to be treated in.
I am very happy with the level of service that was provided. on both appointments I was seen straight away, no waiting around. very friendly staff, I couldn't of asked for more. Do not hesitate you are well worth the money. Big thanks to Dr Malu
Great service, lovely nurse who was very helpful and caring. Highly reccomend!!
Despite being nervous and apprehensive I was made to feel very relaxed and calm. Julie was excellent, professional yet non judgemental with lots of genuine friendly advice - I can’t recommend Julie and the clinic highly enough!
The doctors here were fantastic. They treated me very quickly in a professional and highly competent manner. I would certainly recommend this clinic. They reassured me and addressed all of my concerns very patiently.
Thank you to the fantastic dr kumar and the team, they put me at ease and treated me with total respect. My treatment was done within an hour. I had previously had nhs treatment which hadn’t worked. I would recommend anyone with stds to contact clarewell.. thank you all who have helped me
I visited Clarewell Clinics in Leicester this morning. The team were very kind and understand of my problem. In an unhurried & respectful they solved my problems, on the same day.I highly recommend this private clinic to those with any sexual health problems.
Excellent service and brilliant facilities. I cannot praise Dr Manoj enough for his efficiency, as well Dr Kunur for his expertise. Both highly capable surgeons. I can truly say it was a job well done and I would recommend to anyone looking for treatment to visit this clinic. Once again thank you so much for everything.
Very professional and friendly. Doctor put me at ease when he seen I was nervous, and was very good at listening to my worries and took the time to reassure me. 100% recommend this clinic, very respectful service.