Privacy Policy

Clarewell Clinics is committed to protecting the privacy of our website users and patients.

Clarewell Clinics is part of Mulchand UK Ltd. This privacy policy explains how we use, store and collect data we collect about you when you visit our website

Please read the privacy policy carefully.

What data do we collect?

Our company collects the following data when you use our website:

  • Name
  • Gender
  • Contact information such as e-mail address or mobile/telephone number
  • Demographic information such as postcode, preferences & interests
  • IP addresses
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)
  • a list of URLs starting with a referring site, your activity on this website, and the site you exit to (automatically collected); in each case, in accordance with our privacy policy.

How do we collect your data?

We collect data in the following ways: 

  • Data that is given by you; and
    • when you contact us through our online contact form, e-mail, phone
    • when you use our services,
  • Data that is collected automatically
    • This helps us make improvements to our layout and website navigation (i.e. to improve use experience). This includes the date, time, IP address and the length of how you use our website as well as how you use it
    • Data collected via cookies is in line with the cookie setting in your browser. For more information about cookies and how we use them, please visit our dedicated ‘cookies’ section below.

How will we use your data?

We will use your data in the following ways:

  • To keep an internal record
  • To improve our services

We will not share your data with any other company.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data in secure servers which requires two-factor authentification to access.

Our Company will keep your personal data for two years. Once this time period has expired, we will delete your data by help of a security expert.

What are your data protection rights?

Clarewell Clinics would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Mulchand UK Ltd for copies of your personal data. We may charge you a small fee (£25.00) for this service.

The right to rectification – You have the right to request that Mulchand UK Ltd correct any information you believe is inaccurate. You also have the right to request Mulchand UK Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Mulchand UK Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Mulchand UK Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Mulchand UK Ltd processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Mulchand UK Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us :  0121 392 2470

Or write to us: 40 Hylton Street, Jewellery Quarter, Birmingham, B18 6HN


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Our company uses cookies to:

  • Understanding how you use our website
  • Improve your user experience
  • Develop our products and services

What cookies do we use?

There are various types of cookies. Our website uses the following:

  • Functionality cookies – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in.
  • Analytical/Performance cookies – This allows us to see the number of visitors, recognise them, and see how they navigate our website. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st of March 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: 

Call us: 0121 392 2470

Or write to us: 40 Hylton Street, Jewellery Quarter, Birmingham, B18 6HN

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Amazing and professional service!I have got no hesitation in recommending Clarewell Clinics to my family and friends.The staff are very welcoming and friendly.Dr Manoj Malu is very knowledgeable and trustworthy and made me feel comfortable. He took time to listen to my concerns and to explain options etc.Tests came back very fast as well.
N Valentin
N V.
Can't recommend the clinic highly enough. I wanted my coil out to try for my first baby but with the current lockdown, my GP wasn't able to offer me an appointment. I called Clarewell on the Monday and they could get me in the very next day (I actually ended up choosing a Thursday appointment because of prior commitments).Everything was really Covid-friendly - I parked up and the receptionist came to my car to let me know when they were ready for me. Masks were worn by everyone at all times.My appointment was with Julie Milsom and she was excellent. So friendly and chatty, and really efficient. I was in and out within ten minutes.The price was fair, I thought, at £150.00 for the appointment.The only negative I would say is that the clinic is not clearly signposted; I wasn't sure I was in the right place when I parked up, despite getting a text message telling me where to park. I thought I'd pulled up at someone's house! However, I called the clinic to query this when I arrived. and the receptionist came out to give me a wave to let me know I was in the right place.
Caroline Blake
Caroline B.
I visited Clarewell clinic last week to have my implant removed. We was greeted by a lovely gentleman who was very friendly and understanding (I had my husband and 17 month old with me as we had drove an hour away to get here and little one didn't want to stay in the car). The reception was very clean and tidy. Hand sanitizer right by the door as well as masks incase you forget yours. We were told prior to my appointment to wait in the car until we are called in, preventing you being in contact with more people than necessary due to the current circumstances.Once called into the room, Julie was amazing. I've never felt more comfortable or at ease with a nurse than I have with Julie. She was very easy to talk to and offered advice for other methods of contraception for when I felt ready again. The procedure wasn't rushed and Julie made sure I was comfortable and couldn't feel anything before moving forward. She informed me of aftercare and had told me to call the clinic if there were any problems, even if the plaster had gotten wet and I changed it, she would like to know.The care I had in that mere 20-30 minutes of being there was the best care I've received and would definitely return to her as and when the time comes.Both Julie and her receptionist (I'm sorry I didn't get his name) were amazing.Thank you both so much
It was my first time at Clarewell Clinics and I can’t rate it highly enough! The man who greeted myself on reception was so friendly and Julie was lovely too, instantly putting me at ease. My implant removal was painless and wasn’t rushed, Julie had plenty of time for a good chat!Very COVID secure, waited in the car and collected when clinic was empty. Masks worn by all staff.
Abbie Hall
Abbie H.
After being on an NHS waiting list for almost a year l, I was pleased to get a private appointment so easily. I had a lovely experience with Isabel and Siobhan, they made me feel so comfortable and at ease the entirety of my appointment. They took the time to answer all my questions and ensure I had all the information I needed. It was the best experience I could’ve hoped for and money well spent 🙂
Kiera Cooper
Kiera C.
sarah griffiths
sarah G.
Went to have my implant removed by Julie Milsom, she was so lovely and I felt completely at ease and she was so lovely to talk to you, would highly recommend, thank you clarewell clinics
Nikki Toovey
Nikki T.
Excellent service! J. Milsom was lovely and made me feel very relaxed, would 100% recommend.
Ella Perry
Ella P.
I desperately needed My coil removed it was giving Me anxiety and awful mood swings, also nauseaI was told at My GP it would be 2 months before appointment and I couldn't cope with the symptoms anymore so I phoned the clinic abd spoke with a lovely lady called Kelly who was friendly and helpful.Within a few hours I was having My coil removed by Dr Malu. He took His time asking about Me and My job putting Me at ease.Painless process, the best money I've ever spent 2 days later I already feel betterVery professional and thorough.Great service I would recommend to anyone
JENNY Kearney
My visit at Clarewell Clinic One Ash was a great one. Julie Milsom who I had seen there is a life saver!I had a horrendous experience somewhere else, prior to going to Julie at One Ash, to remove an implant. I was left with more than half the implant left in my arm after a poor attempt to remove it all. I reached out to Julie who was immediately appalled with the service that I had received and was quick to book me in to have it all taken out. The service was handled very professionally and I was made to feel at ease throughout the whole process. I highly recommend them.
Victoria Weston
Victoria W.
Had my implant removed as gp was no longer offering the service due to covid.Dr Malu and Abi were brilliant! Everything was smooth and efficient. Reception was helpful and courteous, Highly recommended!
Faryal Asif
Faryal A.
Couldn't recommend enough, I needed to have my implant removed and had tried several NHS sexual health clinics. Sadly all of their waiting lists had been closed due to the covid back log and was told by them that I may have to wait until April next year. I found Clarewell Clinics on google and emailed them asking for an appointment and was offered a slot within a couple of days. As soon as I walked in the receptionist put me at ease laughing with me, and when I went into the Doctor he was very friendly and professional. Him and the nurse were chatting away to me taking my mind off the procedure. It was very quick and painless, the only downside is that as its a private clinic you obviously have to pay but I would much rather pay to have it removed for peace of mind than have my old implant stuck in my arm for 6 months. Thank you very much for seeing me and if I ever need any contraceptive or sexual health needs in the future I will be returning to Clarewell Clinic.
Hollie Griffiths
Hollie G.
Excellent experience, would recommend to anyone
Linda Pinato
Linda P.
Very kind and professional! Put me at ease when I was nervous. Extremely helpful!
Lauren Girdlestone
Lauren G.
Quick and painless. Dr Malu is amazing at his job, reassuring and well worth the money. Quick appointments and friendly reception staff as well!
Lauren Michelle
Lauren M.
The staff and experience here was excellent I honestly can not recommend this clinic enough! Dr Malu is highly experience with extensive knowledge!
Jay Parker
Jay P.
Michelle Naylor
Michelle N.
This clinic and it’s staff are the best I have ever been to in my whole life. Their service and how quick it was. I literally went in there then Dr.Malu explained the procedure and removed the coil within seconds. The nurse and receptionist were very friendly and welcoming. Best clinic. Worth your money 100%z thank you Clarewell clinic 😊👏
Taniya Ahmed
Taniya A.
I had my appointment with Dr Manoj Malu yesterday. He was very professional, friendly and put me at ease! The implant removal was quick and virtually painless although he took his time and didn’t rush at all. Thank you so much to Dr Manoj, Abby and Kelly - The team at Clarewell Clinic for making my experience with you a pleasant and comfortable one!
Yasmin Ali
Yasmin A.
He done a very good job . He is so friendly easy to access aswell even this pandemic period. I would recommend this clinic for regarding implants. I'm so happy for my fiancée got a good treatment from them .
Sambanki Kanagaraj
Sambanki K.
Best experience I’ve ever had from a healthcare provider. Dr Malu and the nurse were both friendly and professional. They had considered all elements of consultation before I’d even sat in the chair. The process was completely seamless end-to-end. I didn’t feel rushed in anyway as I would often feel in a consultation. They are willing to take the time to discuss concerns and circumstances before recommending, with absolutely no pressure whatsoever, the service they feel most suitable for you. The tests were done in minutes. Thank you
Adrienn Tóth
Adrienn T.
This clinic is absolutely fantastic. From ringing up and speaking to the friendly receptionist to an on time appointment, confirmation text and easy parking outside, it was such an enjoyable experience. I went to get my implant out (after being told there was a three month wait on the NHS which is understandable in current situations) and it was pain free. They made us feel so welcome and were so friendly, asking us about ourselves because they were genuinely interested. I’ve always hated being weighed and interrogated when going to a sexual health clinic even though it’s a must for most females but this was nothing like that. I’ll be going again and will be telling all my friends and family about it, what a lovely bunch of people.
Yasmin Davoodi
Yasmin D.
Fantastic service all around! Dr Malu took no time in making me feel welcome! All of the staff seem to genuinely have your best interest at heart, which is all you can ask for really.
Corey Duhaney
Corey D.
Very good experience, easy friendly very welcoming by the receptionist she was friendly and easy to talk to doctor was professional and knowledgeable as well as being friendly and funny would recommend
Curtis Smith
Curtis S.
Appointment was available almost Immediately. The clinic is 100% about you and your needs. I traveled from South Wales just to have an appointment here and they didn’t disappoint. Even the receptionist was great. All professional and I honestly haven’t got a bad word to say. Thank you so much for everything and also being supportive when I was a little nervous. A*!Definitely recommend
RachRayUK B
RachRayUK B
staff are lovely and very professional. This place is great. you don’t have to worry about anything. It is worth of money for sure
First time visiting Clarewell clinic( Birmingham) Fantastic service the staff are really amazing all proffesional and friendly. Dr Malu you are a great man thank you for your proffessionalism, honesty, friendly attitude , being informative and being a good listener so rare to find 5 star treatment thank you and best wishes from Justina.
Bogdan Avram
Bogdan A.
Very friendly, welcoming and professional. Got results very quickly and put my mind at ease, would 100% recommend using this clinic.
Cole Turner
Cole T.
If I could rate more than 5 stars I would the service was much better than the nhs and during these times of lockdown I was seen same day without hesitation many thanks to the doctor who helped me during my hard times
I have been to Clarewell Clinic on a couple of occasions, once for wart removal, where Dr Malu explained to me exactly what he would have to do. I was made to feel comfortable and relaxed. I then had a follow up appointment, where again I was made to feel at ease.I recently went to the clinic again due to having an online test with another company and being phoned by them to say that the HIV part of the test had been reactive. As you can imagen I was very stressed. The clinic got me in the same day for an appointment and Dr Malu saw me and remembered me. This put me at ease, We did two blood tests and I found out within 3 hours that all was negative. I can highly recommend this clinic. All the staff are professional but also friendly and non judgmental.
They r professional and kind I was so scared of what I was dealing with but the doctor took of it they r so friendly aswell I have been there today and I already feel well
Elsie Ameyaa Tannor
Elsie Ameyaa T.
I had never been to a clinic for a check for STD before and I was nervous. But Dr.Manoj Malu will immediately put you at ease . I felt very comfortable with them and I was very pleased with everything including the cost . Great location I would recommend everyone who is worrying a lot about STI's . They will put you at ease
Cherry y
Cherry y
Julie was extremely helpful and understanding. She understood me and listened which was very nice. Would definitely recommend thanks Julie... Bob
Streetfighter 2
Streetfighter 2
Streetfighter 2
Streetfighter 2
The best experience I’ve had. Julie made the process easy and clear aswell as making me feel comfortable and an amazing experience.
Charlotte Vaughan
Charlotte V.
visited the clinic got an implant removal,Julie was amazing felt safe and secure I would definitely recommend Julie at the clinic got a same day appointment unlike the nhs which was 3 months wait
Phoebe-imogen Leake
Phoebe-imogen L.
Very professional service from Clarewell Clinics who have looked after me with the greatest of respect over the last year. I would highly recommend this clinic to anyone with a sexual health problem, especially if you have been to other GP/doctors!
Ranvir Singh
Ranvir S.
This is a brilliant clinic. The staff are really friendly and you feel at ease as soon as you walk in. The cleanest clinic ive been to aswell. The service is fantastic and Dr Malu is a champ, such a great guy. Same day results are also great as it defuses worry or panic. Lastly they make you an awsome herbal tea! I highly recommend you go to this place if your looking for precision and proffessionalism.
Joshua Parry
Joshua P.
Visted to have implant remove. Julie was amazing, reassured my daughter as was very nervous..Julie talk everything through making us feel very comfortable, very professional .Would highly recommend Clarewell clinic ....
Gayns Leake
Gayns L.
I can’t speak highly enough of Julie, the warmth in her approach puts your mind at ease immediately. An extremely professional and effective clinic, would highly recommend it.
Clean place, nice welcoming, very professional. I felt Confidential.
Jean Michel
Jean M.
I wish there were more places like this! No need to wait weeks for an appointment (unlike NHS sexual health clinics). Julie was wonderful.
Purday S
Purday S
Julie was very welcoming and made you feel so at ease and not judged,thankyou for your help 🙏
Char D
Char D
Very professional, good service and very understanding of patient requirements
faisal bhatti
faisal B.
Clarewell Clinics made my experience very simple and easy. I would highly recommend this clinic to someone who wants quick answers and a professional service. Thank you to the whole team for helping me out!
Charlie Kramer
Charlie K.
Dr Malu and Julie were amazing. Really good care, professionals on top class, really careful. Explained everything before and after the treatment. Would definitely recommend them for anyone, who wonders. Thank you.
Denitsa Raykova
Denitsa R.
Very helpful from Julie. Delivery all the test for me and decrease my worrying. Song
King knight
King K.
The staff are super friendly, I was worried about an incident that occurred and the Dr was Amazing, thankfully results come clear definitely recommend these guys . Adam Ali
Jay Khan
Jay K.
The clarewell clinic provided an incredibly friendly, comforting and supportive service! I was really pleased with the service I received, and came away feeling confident and reassured by the appointment I had received. 10/10 would strongly recommend!
Jeevan Slaich
Jeevan S.
I have received 5* service from Dr Malu. Who has put all my worries to rest, very lovely place & staff are outstanding. Dr Malu has been very supportive and understanding, would recommend to anyone.Thank you Clarewell !
Holly East
Holly E.
Julie was lovely, very professional and down to earth, she puts you at ease straight away!She was great with my strange needle request as I’m not great with them!I think she went above and beyond to what my expectations were.Will definitely return for routine check ups.
Julie was amazing - she put me at ease straight away. She was professional, non judgemental and just generally lovely. I can't thank you enough Julie.
ja Crew
ja C.
Got my implant fitted here and it was such a nice experience. I’m afraid of blood but Julie put me to ease and she was very kind and helpful. Would recommend to anyone
laura dilks
laura D.
Highly recommended. I had my contraceptive implant removed on 7/11/19 by Julie. I cant thank Julie enough. Professional and caring attitude from the moment I arrived. The procedure was fully explained and felt very much at ease.I’m happy to say the removal was a true success, risk free and pain free. Advisable to all who are looking for efficient contraceptive advice either fitting or removal then this is the place to come.
Caroline Wilford
Caroline W.
fast , friendly and efficient what more can you ask for.Very satisfied.
Richard Weston
Richard W.
We found the staff very friendly and professional.They explained what to expect during the procedure and after and I felt confident and relaxed at all times.Thankyou x
Jannette Weston
Jannette W.
My treatment was explained really clearly to me and was done within 45 mins both clinicians was very passional and made me feel at ease would definitely recommend
Jade Kirby
Jade K.
After having problems and suffering for aLong periods of time treatment after treatmentMy wart we’re spreading round my genital and my back passage. No help and treatment was given through NSH so I suffered in silent for many years. I needed treatment so went and booked an appointment to see Dr Malu at the Clarewell clinic him and this team put me at easy and it only took 2 appointment for the treatment. Am happy to say am free from warts now.
Richard More
Richard M.
I had a wonderful experience going to see Julie and Karen, they were very professional but also very friendly. They immediately put me at ease and talked me through everything they were doing. I would highly recommend them.
Clare Dawson
Clare D.
One of the best service and best doctors ..! I have been to Birmingham clinic and the Dr Manoj K Malu is a wonderful person and provided a very professional service .. thank you doctor for your all help and for putting me at ease, I really appreciate ..!
First time I been to a private dr surgery Staff was very nice and helpful very informativeReceptionist was very helpful and very nice I met a lot of people that work on receptions but this lady was very kind and helpful she made my experience very good made me feel like a friend I would definitely return to your surgeryAnd I would recommend it to my friend and family thank you for all your help
Shahzad Mahmood
Shahzad M.
Julie at the leicester clinic is the most incredible lady. She defused what was a very stressful situation for me into a calm easy process that took less than half an hour. After my Local GP had pretty much refused to take my coil out despite numerous attempts, I found Julie at the Clarewell Clinic whom was more than happy to remove this and advise me correctly, something which my GP did not do. From now onwards for any advice and/or future contraception I will be visiting the Julie at the Clarewell clinic. Thank you so so much again Julie! You are an amazing lady ❤️
Sophie JB
Sophie J.
I absolutely cannot recommend Clarewell Clinics enough. This Tuesday just gone, I attended clinic for some concerns I had and saw Julie. Other reviews that I had read previously had all praised Julie, and after spending an hour with her on Tuesday afternoon, I was and still am overwhelmed with gratitude that I had been booked with her. Julie made my very worrying situation much easier than I could have ever imagined. She gave me every bit of information I needed, answered every question I had (even if I'd asked it already) with patience, kindness, and honesty, and she treated me with a wonderful amount of respect. I shall always be grateful to her for making my burden a lot lighter to carry. Thank you so much Julie, thank you so much Clarewell Clinics.
Jett Rins
Jett R.
I was seen by Julie for my implant removal. Julie was kind and professional. She put me at ease and removed my implant painlessly. I would thoroughly recommend seeing Julie.The clinic was clean and calm. It was a nice environment to be treated in.
I am very happy with the level of service that was provided. on both appointments I was seen straight away, no waiting around. very friendly staff, I couldn't of asked for more. Do not hesitate you are well worth the money. Big thanks to Dr Malu
phil ferrara
phil F.
Quality service. No complaints. Feels a bit weird reviewing this kind of place 👍
Absolutely fantastic service from the whole team at Clarewell, I highly recommend Clarewell to anyone needing the services they offer.The whole team do everything possible to make you feel totally comfortable and reassured from the minute you walk through the door. The receptionist, nurse and the brilliant Dr Malu are all 10/10.If you’re considering visiting them then definitely DO IT!
Keiran 93
Keiran 9.
Manoj is brilliant and can put u at ease instantly deffonatly recommend
Simon Lloyd
Simon L.
Very happy to finally find a clinic where they know what they are doing. I am writing here so that other people suffering like me get right help. I have taken few sessions for shockwave treatment. Good results.
Muhammed Ali
Muhammed A.
Great service, lovely nurse who was very helpful and caring. Highly reccomend!!
Annonymous 123
Annonymous 1.
A very professional and nice and friendly staff. Dealt with the problem I came in with. Will be back if I have any other sexual health problem. Thanks.
Roland Pope
Roland P.
Despite being nervous and apprehensive I was made to feel very relaxed and calm. Julie was excellent, professional yet non judgemental with lots of genuine friendly advice - I can’t recommend Julie and the clinic highly enough!
David Edmondson
David E.
The doctors here were fantastic. They treated me very quickly in a professional and highly competent manner. I would certainly recommend this clinic. They reassured me and addressed all of my concerns very patiently.
Bhavandeep slaich
Bhavandeep S.
Thank you to the fantastic dr kumar and the team, they put me at ease and treated me with total respect. My treatment was done within an hour. I had previously had nhs treatment which hadn’t worked. I would recommend anyone with stds to contact clarewell.. thank you all who have helped me
Marion Geraghty
Marion G.
I visited Clarewell Clinics in Leicester this morning. The team were very kind and understand of my problem. In an unhurried & respectful they solved my problems, on the same day.I highly recommend this private clinic to those with any sexual health problems.
Adam Patel
Adam P.
Excellent service and brilliant facilities. I cannot praise Dr Manoj enough for his efficiency, as well Dr Kunur for his expertise. Both highly capable surgeons. I can truly say it was a job well done and I would recommend to anyone looking for treatment to visit this clinic. Once again thank you so much for everything.
Tj Bah
Tj B.
Very professional and friendly. Doctor put me at ease when he seen I was nervous, and was very good at listening to my worries and took the time to reassure me. 100% recommend this clinic, very respectful service.
Nicola Bott
Nicola B.