Our cancellation policy
Unlike most private clinics, we do not charge a deposit at the time of booking an appointment. This is to make the booking process as easy and discreet for yourself.
In the event that you are unable to attend your appointment, we politely request that you give us at least 24 hours notice if you are unable to attend. This is so we may offer the appointment to another patient.
If you did not attend your appointment (or cancelled within 24 hours), we will charge a £60 fee to cover the cost of a standard consultation before we offer you a second appointment.
We thank you for understanding the reasons for this policy and please do not hesitate to get in touch if you have any questions.